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In an effort to grab a quick lunch for me and a friend, I went through the drive thru yesterday at *name withheld to protect the not-so-innocent*. Here’s how it went:

Chick: Go ahead when you’re ready.
Me: Does your cheese quesadilla have anything on it besides cheese?
Chick: What do you mean?
Me: You know, like lettuce, a special sauce?
Chick: Oh, no. Just cheese.
Me: Okay, then I’d like one cheese quesadilla and two bean burritos.
Chick: That’ll be $5.81 at the window.

I glanced at the menu before pulling forward and the bean burritos are $1.25 each and the quesadilla is $2.00. Even with the 2% resort tax here in Whitefish, you don’t have to be a math whiz to see that’s not gonna add up to $5.81. Oh, well. With the long line of cars behind me, I pulled forward, figuring I’ll just ask for a receipt and see where the error is.

Ten minutes later (no joke), I get to the window, hand over a $20, and the chick hands me my change and receipt a little too quickly cuz I hear a “ping ping” on the pavement outside my window. We both look down.

Chick: Sorry. It was just a dime though.
Me: Oh, uh, I guess I’ll get out and get it myself (not an easy feat since I pulled pretty close to the window).

I get my dime (there are two down there, so I score an extra ten cents–cha-ching!), and then I check my receipt: 1 Cheese Quesadilla, 2 Beefy burritos. Ugh.

The chick hands me a bag of food:

Me: Um, this says two “beefy” burritos and I ordered two bean. I’d just keep them, but I don’t eat meat.
Chick (looking puzzled): Oh. Okay. (She takes burritos back from me.)

Bored while waiting for my meatless burritos, I check my plain cheese quesadilla. It’s smothered in some kind of sauce with chopped tomatoes. Oh, great.

The chick hands me my two burritos:

Chick: Sorry about that.
Me: That’s okay, but the beefy burritos actually cost more than the bean ones.
Chick: Are you sure?
Me: (I nod)
Chick: (Big sigh as she takes my receipt)

Now, I’m still sitting in my car (probably going on 15 minutes now), debating whether or not to mention the tomatoes on the quesadilla. I watch as a man, who I assume is the manager, fiddles with the register (for quite awhile). Then, a woman loads up four drinks on the counter by the window (presumably for one of the mass of cars behind me in line).

Deciding I’m in the right to ask for a “plain” cheese quesadilla (hey, I did order it that way), I try to catch someone’s eye. The drink woman looks at me and glares. What’d I do?

The window slides open and the chick hands me $.21. Oh, man. Now, I’m really not that cheap, but I want somewhere circa a dollar back. I don’t care if it’s not the right amount as long as there’s a bill involved.

Me: This isn’t the right change.
Chick: Yes, twenty-one cents.
Me: Well, the beefy burritos cost over a dollar more than the bean ones, so I know I get over a dollar back.
Chick: (looking VERY frustrated)
Me: (feeling VERY uncomfortable about my tomato-filled cheese quesadilla )

The window closes and the woman who glared at me comes forward:

Glary Woman: Can you pull forward?
Me: (thinking: If I move forward, I’m pretty much guaranteed spending the night here before my proper change and meal arrives). Actually, I need to give you this quesadilla. I asked for plain cheese and this one has tomatoes on it.
Chick: (looks like she might cry). You can just keep it, if you want, since we’ll just throw it out.
Me: Okay, thanks (even though I don’t want it).
Man: Get me a plain cheese quesadilla!
Chick: (whispers something to the man)
Man: How much did she give you?
Me: Twenty-one cents (I hold my hand and coins out), but it’s the wrong change.
Man: How much did you give her?
Me: $5.81 (I’ll never forget that amount as long as I live).

He opens the register, hands me $5.81 and a new quesadilla.

Me: Thank you.

I step on the pedal, trying to resist the urge to check. No, I shouldn’t even look. But, of course, I did. I opened the cardboard quesadilla holder, pulled back the tortilla and saw–that’s right, tomatoes. TOMATOES. I did not go back to tell them. At least it was free, right?

If you want to pull your hair out after reading this, you have some inkling of how I felt yesterday. Ever had a similar experience at the drive thru?

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